Business Process Improvement

Conceptually, business process improvement (BPI) is a powerful model of change, emphasizing optimization of an organization's core business processes. This contrasts sharply with the incremental and ultimately unsustainable "tinkering" that often characterizes organizational improvement efforts.

COE recognizes that the work processes and systems employees function within are a critical determinant of organizational effectiveness. We help agencies analyze and transform business processes and workflow to optimize underlying structures and enable efficient and economical program service to the American people.