In our pursuit for excellence, there are five (5) core attributes that make up the COE Citizen. These elements help drive our corporate culture, interactions with each other, and our relationships with our clients.


Lean Forward


  • Engaging in meaningful dialog to uncover truths
  • Doing the right thing – always
  • Being solution focused
  • Being open-minded

  • Helping to solve problems with confidence
  • Listening to support understanding
  • Embracing change
  • Finding opportunities to help achieve

4 Quadrants of Quality


  • Rigorous quality and professionalism
  • Never settling for less than perfect
  • Following established processes and policies
  • Understanding and living COE norms

  • Consistency in all activities, communications and outputs
  • Being an advocate and ambassador for COE Quality
  • Devoting energy and displaying commitment to relationships, practices, methodologies and artifacts

Results Matter


  • Everything has a cause and effect
  • Living Organizational Effectiveness
  • Every interaction, no matter how small, makes an impact
  • Relationships and results outlive project lifecycles

  • Helping to find the right solution, no matter your role
  • Being proactive
  • Understanding that daily activities contribute to overarching goals
  • Taking ownership

So What


  • Engaging in the dialogue
  • Asking the tough questions
  • Desire for a deeper understanding
  • Intellectual curiosity for the root meaning

  • Listening between the lines
  • Striving to find the root cause or reason
  • Always focusing on the right results
  • Not accepting the status quo

Strain Yourself


  • Changing your orientation or belief system
  • Learning a new approach or skill
  • Trying a new technique
  • Changing something about yourself
  • Openness to change and growth

  • Changing who you are
  • Adjusting your behaviors
  • Using courage to fight awkwardness, discomfort or fear
  • Stepping outside of your comfort zone
  • Pushing and extending beyond your known abilities