COE's KM solution helped a large agency
create a single source of truth for HR
specialists in twelve organizational specialties.
This not only streamlined processes and
increased client satisfaction, it resulted
in a largely self-sustaining process for
keeping the knowledge base current in
the future instead of being a point-in-time
Knowledge management is not the art or science of storing information. It is not a document repository. It is establishing and implementing a performance system designed to help organizations effectively use and exploit knowledge to accelerate performance and achieve outcomes.
COE helps agencies capture, design, and effectively implement organizational knowledge systems to ensure effective performance and consistent execution of agency processes and programs. Our solution includes the content, collaboration, and technology tools to support effective knowledge exploitation as well as building effective communities of practice across the organization, which increases the knowledge base and improves consistency of performance.