Leadership and Senior Management

Steve Goodrich

Steve Goodrich

President and Chief Executive Officer

Steve Goodrich is the president and CEO of The Center for Organizational Excellence, Inc. (COE). He has over 35 years of leading organizations and advising top government and private sector leaders in organizational effectiveness strategies to improve performance and effectiveness. Steve's passion for excellence is the foundation for creating and guiding COE to serve the American people and care about its clients, employees and partners.

As a well-known thought leader, Steve is routinely sought out by organizations and federal thought leaders, including FedNewsRadio, to speak on effective ways to transform organizations. As part of his commitment to fundamentally changing government, Steve serves as a co-founder and vice chair of the Government Transformation Initiative (GTI). GTI's primary focus is to support passage of legislation that establishes a non-partisan Federal Board to oversee and direct the transformation of federal government programs, functions and activities so they are more efficient, effective and economical.

Steve began his career in education and then transitioned into consulting in the power generation industry. As a division director in a large technology solutions firm, he guided the integration of technology into the workplace. He has held senior leadership positions in small and large firms. He has served on the White House Committee for Educational Reform, is currently the Chairman of the Board for the Association of Management Consulting Firms, and is often found on the speaking circuit. Steve has taught at the university level and has served on a number of corporate boards, as well as serving as Chairman of the Board of a 501(c)(3) charity.

Steve holds a Master's degree in Industrial Management from the University of Maryland and a Bachelor's degree in Education from Fitchburg State University.

Email: sgoodrich[at]center4oe.com

Lyn Chamness McGee

Lyn Chamness McGee

Vice President, Client Solutions

As Vice President of Client Solutions, Lyn McGee leads COE's business development and marketing functions and is responsible for driving the company's growth through marketing strategy, partnerships, strategic hiring and supporting and expanding COE's work in the federal sector. In this leadership role, Lyn ensures that COE is strongly positioned to deliver management and technology solutions that measurably improve the efficiency and effectiveness of our federal clients. This includes strengthening our partnerships and focusing COE's efforts where we can do the most good for our federal clients, while ensuring achievement of revenue and profitability goals across all COE business units.

With over twenty-five years in business to business sales and marketing in the technology and communications industries, as well as in the public sector, Lyn brings strong communications, management and marketing experience necessary to build and implement a successful growth strategy for COE. She has significant experience in business development and sales management, product management and marketing, marketing communications, strategic brand development, public speaking and business planning from previous positions at MCI/WorldCom, Qwest, Telarix, and FastTide, Inc. Most recently at Carpathia (formerly ServerVault), Lyn was responsible for defining a suite of highly secure, federally-compliant hosting solutions that enabled ServerVault to accelerate its profitable growth as the leading provider of federally-compliant hosting and IT infrastructure services.

Lyn holds a Bachelor's degree in Accounting from Virginia Tech's Pamplin School of Business and is a Certified Public Accountant (CPA). She is a member of the American Marketing Association and Women in Technology.

Email: lmcgee[at]center4oe.com

Rob Schildwachter

Rob Schildwachter, CPA

Vice President, Finance and Operations

Rob Schildwachter has over 33 years of financial management experience in various industries including technology, not for profit organizations and government contracting. As the Vice President of Finance and Operations of COE, he is responsible for all financial functions of the company including accounting, finance, and banking as well as Human Resources and the IT department. He provides fiscal oversight of the company's budget and assist with the overall financial strategy of the company. In addition, he serves as a member of the Leadership Team (LT) contributing to COE's strategic planning and achievement of company growth objectives to financial strategy, contract strategy, and our acquisition activity.

Rob brings over 20 years of experience in the government contracting industry. He began his career in public accounting, with a regional accounting firm, reaching partner status. Thereafter, he moved on to positions in the private industry and has held senior financial management roles at Computer Information Specialists, Inc. (CIS), SAINT Corporation, and Richard S. Carson & Associates, Inc.

Rob holds a Bachelor's degree in accounting from Frostburg State University and is a Certified Public Accountant (CPA).

Email: robert.schildwachter[at]center4oe.com

Dr. Fred Panzer

Dr. Fred Panzer

Director, Client Solutions

Dr. Fred Panzer is Director of Client Solutions at the Center for Organizational Excellence (COE). Fred has over 14 years of experience designing and implementing organizational development and strategic human capital (HC) solutions for a variety of government and private sector clients. He is responsible for the effective execution of client projects and programs and is focused on helping organizations acquire, assess, develop, and retain their top talent. He has led numerous HC and HR related initiatives for clients such as the Defense Civilian Personnel Advisory Service, Department Homeland Security, National Credit Union Administration, and Centers for Disease Control and Prevention.

In addition to his successful project history, Fred has published research articles in peer-reviewed journals, presented at industry conferences, including the annual meeting of the Society for Industrial/Organizational Psychology, and serves on the Advisory Board for the University of Maryland Baltimore County (UMBC) Industrial/Organizational Psychology Program.

Fred has a Doctorate and a Master's degree in Industrial/Organizational Psychology from Florida International University and a Bachelor's degree in Psychology from the University of Florida. He is a Project Management Professional (PMP) and is certified in Prosci Change Management and Human Capital Institute (HCI) Strategic Workforce Planning.

Email: frederick.panzer[at]center4oe.com

Everett Marshall

Everett Marshall

Director—People, Performance and Culture

Everett brings over 20 years of public and private sector strategic management consulting experience to strengthen COE’s capacity to deliver organizational effectiveness, change management, and strategic human capital solutions. He is passionate about helping clients successfully navigate complex change initiatives and develop programs that build workplace communities that are thriving, productive and engaged. Everett’s unique combination of federal strategy and human capital and IT experience will enhance COE’s ability to help our clients transform to be more efficient and effective in accomplishing their mission.

After serving as a Surface Warfare Officer in the Navy, Everett worked in the private sector with a global business consulting/IT services company where he focused on the development of recruiting and training programs. He has worked as a consultant to several federal agencies in the areas of organizational change, facilitation, team building, leadership coaching, and stakeholder engagement/alignment. Everett has also been an active participant in the non-profit sector, where he served as a past president of the Chesapeake Bay Organizational Development Network and as an instructor with the Academy for Nonprofit Excellence at Tidewater Community College. He holds certifications as a Licensed Human Element Practitioner (LHEP), Appreciative Inquiry Coach/Consultant, and Emotional Intelligence (EQi 2.0) Facilitator.

Everett holds a Bachelor's degree in Systems Engineering from US Naval Academy and an MBA from Loyola University Maryland. 

Email: everett.marshall[at]center4oe.com

Victor Mayaki

Victor Mayaki

Director of Software Engineering

Victor brings over 20 years of diverse professional experience spanning the private and government agency sectors. As Director of Software Engineering, Victor guides our efforts by driving Software Architecture, Software Development, and supporting IT initiatives.

Prior to joining COE, Victor was a Business Management consultant for PricewaterhouseCoopers, a Software Engineer and Senior Manager at Qwest, XO, and Sprint. He also held the position of IT consultant for the United States Air Force Surgeon General as well as the Advisory Board.

Victor holds a Master's and Bachelor's degree in Computer Science from the College of William & Mary.

Email: victor.mayaki[at]center4oe.com

Dr. Paul Eder

Dr. Paul Eder, PMP

Lead Consultant

Paul Eder has over 15 years of experience as a human capital and organizational evaluation consultant. He has worked with numerous federal clients, using metrics and data to define program success and guide strategies for business process improvement. Paul has been responsible for leading innovative human capital and organizational effectiveness initiatives. With certifications in Six Sigma, Training Evaluation and Kirkpatrick 4-Level Framework, he assists clients in objectively assessing, improving and implementing efficient and effective solutions for their toughest organizational challenges.

In addition to his project history, Dr. Eder provides thought leadership to organizations at the innovative forefront of the organizational effectiveness field. He has presented at top tier conferences and published peer-reviewed articles and papers on strategic planning, employee performance, and creativity.

Paul has a Doctorate in Social Psychology from the University of Delaware and a Bachelor's degree in Psychology from Loyola College in Maryland. He is also a certified Project Management Professional (PMP). 

Email: paul.eder[at]center4oe.com

Shelly Duncan

Shelly Duncan

Lead Consultant

Shelly Duncan brings 15 years of experience as an organizational effectiveness specialist and human capital consultant. As a Project Manager, Shelly guides diverse teams in the decision making process by anticipating needs, providing data- and fact-based recommendations, and serving as a strategic partner and advisor to guide clients to their desired future state. In this capacity, she has helped clients at numerous federal agencies to restructure organizational roles, processes and hierarchies to achieve optimal performance.

Shelly holds a Master's degree in Organizational Counseling from Johns Hopkins University and a Bachelor's degree in Psychology from Morgan State University. She is certified in workforce planning, strategic planning, organizational design, performance-based budgeting, and performance management.

Email: shelly.duncan[at]center4oe.com

Jason Knight

Jason Knight, PMP

Lead Consultant

Jason Knight brings over 10 years of experience leading multi-million dollar projects and sizeable, cross-functional teams in the design, development, implementation, and integration of high-performance enterprise-level technology and business solutions. Jason ensures that enterprise IT initiatives are delivered on-time and in-budget. He partners with clients to help them identify and build cost-effective technical solutions that measurably improve their effectiveness in achieving mission success. His expertise in project management, risk management, hands-on enterprise software development, cybersecurity, and business process re-engineering strengthens COE's ability to help our clients develop and adopt technology that sustainably improves organizational outcomes.

Prior to joining COE, Jason worked as a technical lead for Enlightened, Inc, blending project management and software development to provide support for various federal and local criminal justice agencies in the District of Columbia.

Jason holds a Bachelor's degree in Computer Science from Texas A&M University. He is also a certified Project Management Professional (PMP) with some additional certifications including Certified Knowledge Manager (CKM), Certified Scrum Master (CSM), and Certified CMMI Associate

Email: jason.knight[at]center4oe.com