For over 30 years, COE has been a trusted partner in helping organizations and programs transform to more efficiently and effectively accomplish their mission. We help our clients achieve meaningful and measurable outcomes by designing and delivering consulting solutions in the areas of organizational effectiveness, human capital, information technology and data management.

Effective organizations are guided by a clear mission, and the achievement of that mission.

COE’s mission is to:

Improve and transform our clients’ organizations so they may efficiently and effectively achieve their mission.

To achieve our mission, we help our clients achieve meaningful and measurable outcomes through strategy, development, and implementation services in the areas of organizational effectiveness, human capital and technology solutions.

COE supports agencies through organizational effectiveness services; restructuring/reforming, programs, conducting assessments, strategy, data modeling and analytics, realigning organizational systems, and providing program office support.

We support your human capital with workforce analysis, resource alignment, human resources and training solutions.

We design and build technology systems that make organizations more effective and efficient, and effectively engage data to ensure to tell appropriate stories, build justifiable cases, and make meaningful decisions.

Values demonstrate what is important to us. They guide the achievement of our mission.

Our values surround our clients, our people, and our business.

Our Clients

  • Achieving Results of Consequence. Doing the right thing for the client’s organization and achieving meaningful results in an atmosphere of care for the client, and their programs and organizations. Providing holistic solutions that achieve alignment across all organizational systems.
  • Provide Consistent Quality. Having the systems, tools, methods, and trained staff to provide high quality services consistent with COE’s 4 Quadrants of Quality framework. Creating sustained solutions for their organizations that are meaningful and measurable.
  • Ensure Validity. Ensuring all analyses conducted, programs developed, and recommendations made are supported by proven methods and substantiated by evidence.
  • Develop Strong Relationships. Establishing a relationship of trust and rapport; by being robust, complete, and honest as well as ensuring you receive the full benefit of our expertise.
  • Spend Money Wisely. We know your money is not to be wasted. Value must be provided and the money must be prudently spent to achieve the desired result.

Our People

  • Strong Expertise. Selecting and developing staff employees who apply their expertise using consistent COE frameworks, competencies, and values.
  • Always Ethical. Naturally abiding by laws, policies, and COE defined professional tenants, and being above reproach. More importantly, always doing the right thing.
  • Balance Work Life with Home and Family. Ensuring COE can help employees sustain a positive life beyond COE.

Our Business

  • Ensure Strength. Creating a critical capacity in our organization so we may continuously innovate, improve, provide opportunity for our people, and realize the benefit of a world-class firm.
  • Ensure Confidence in COE. Providing consistency in our services, outcomes, and outputs in such a way that clients have confidence in our ability to help them.

Our Story


Founded in 1984, COE was initiated to provide true value for clients in improving organizational performance and to offer a great place for employees to work. It’s that simple. Having worked for a number of consulting firms over the years, I [Steve Goodrich] was struck by how genuine care for a client was often usurped by a company’s need to increase sales and make profits. Early in my career, I was a road warrior traveling constantly and often wishing that I had more time to spend with family at home. While these things are important to any company or staff member, they should always be balanced with an ethical and mature approach to serving client and staff member needs. I felt that both could be accomplished.

Therefore, COE functions based on a set of values that steers us in the right direction, always balancing the 3-legged stool of customer, staff, and company. We will not waste clients’ money by performing in a way that does not add value. We have staff members who care deeply about the service they provide and the meaningful results of their efforts.

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Contact us and speak with a member of our team today!